Home Page

The Gateways are the heart of the Hub. Simply click the appropriate Gateway to reach your destination. Each Gateway is outlined below.

The Ops Hub links are accessible in the header from all Ops Hub sites. Use these to quickly access other Ops Hub info or pages, like the About section.

The Intranet links are accessible in the header from all Ops Hub sites by hovering on INTRANET LINKS to show or hide them. Use these to quickly access commonly used tools.

The Contact & Help links are accessible in the footer of all Ops Hub sites.

The ubiquitous Ops Hub Icon is placed on all sites as a navigational aid back to the Home Page.

Feedback

Please send in any feedback using the simple form accessed via the Feedback link in the footer.

Users can also provide feedback, or pose questions using the Ops Hub Yammer Group. Use the Yammer icon in the footer of all Ops Hub sites.

Projects and Tools Gateway

From the Projects and Tools Gateway, use the Matrix (may look different than image here) to filter or click on any tile to get to the site.

Users can click on the filters to show only those related tiles.

To request new tools or projects/programs be added, please use the Email link in the footer.

Best Practices & Ideas Gateway

Submit, view, and learn about Best Practices and Innovative Ideas within the Core Map Group.

NEW FEATURE: Users can search by ID, or see all BP's or Ideas associated with a particular category.

Best Practices

Submit a New Best Practice

Upon clicking Submit New you will view the Submission Guidelines. Click OK once these have been read to reach the BP Submission Form.

For instructions on completing the new submission form for Best Practices, see Appendix - Submit a BP

View the Best Practices List

To view all the Best Practices that have been submitted into our program, use the BP List tile.

For instructions on viewing the BP Submission SharePoint list, see Appendix - View the BP List

Analyze the BP Dashboard

To visualize the numbers behind the BP Program, use the Dashboard tile to view the Tableau dashboard. Enter network credentials when prompted.

See the Expert Board members

To view all the members that comprise our Expert Boards for BP review, please use the Expert Boards tile.

View the User Guide

View the User Guide for help submitting and viewing Best Practices.

BP Examples

To see some examples of published Best Practices, use the Examples tile.

Innovation

Submit a New Innovative Idea

Please read the Submission Guidelines before clicking the tile shown below to submit your new Innovative Idea.

For instructions on completing the new submission form for Innovative Ideas, see the Submission & Review instructions below.

View the Master List

To view the Master List for Innovations, use the Master List tile.

For instructions on viewing the Innovations Master SharePoint list, see Appendix - View the BP List

Submission & Review Instructions for Innovative Ideas

To view a comprehensive training deck for the Innovation Program's process flow and submission and review guidelines, use the Submission & Review Instructions tile.

You can access the document here: Submission & Review for Innovations.

Ops Hub Spotlight

The Spotlight will feature site enhancements to the Ops Hub. This Gateway will be updated with new enhancement emails, or new Ops Hub features, on a monthly basis.

Ops Hub Featured Content

The Featured Content Gateway will feature a new initiative within HERE or a new site within the Ops Hub. This Gateway will change over time as we highlight new items.

Support Gateway

The Ops Hub Support Gateway is the newest addition to the site. Users can easily find applicable Map Ops JIRA instances for support needs within the Core Map Group.

Hover on each tile to get details on what type of support is expected for each instance.

Access the Support Gateway via the Ops Hub links in the header.

New Support Gateway Training Info

Click below for HERE University Training modules

• Requesting Support
• Providing Support

Ops Hub Library

The Ops Hub Library is the newest addition to the Operations Hub. It features an easy way to access various types of information available on the Hub. It is divided into Documents, Collections and Pages. Documents include this User Guide and the Owner's Manual; Collections include the Tool Inventory and the SQL Builder Library; and Pages include RSS on the Hub, and the upcoming AQuA Qualification page.

Access the Library via the Ops Hub links in the header.

Tool Inventory

View the Tool Inventory Quick Guide for additional help in using the application.

SQL Builder Library

View the SQL Builder Library Quick Guide for help in using this new application.

Suggested Steps

See below for the primary steps to take upon first visiting an Ops Hub site.The various screenshots below may differ from what you see on the sites, however the steps recommended will always be applicable.

1. Review Project or Tool Overview
2. Review all applicalbe documents
3. Find Project or Tool Contacts
4. Review Best Practices
5. Review Training material
6. Read latest News, and/or subscribe via RSS

Project or Tool Overview

Click the Overview image to view the site one-pager. See here for a full listing of all current Ops Hub One-Pagers.

Documents

Review all necessary documentation within the Project or Tool Documentation section.

Contacts & Best Practices

Find project contacts or review/submit Best Practices for the project or tool.

Training

Find HERE U modules, request live training, or view current schedules.

Site News

Scan the latest news items, or subscribe to an RSS Feed for new posts.

Providing Site Feedback

To send feedback regarding any Ops Hub site whether it be a broken link or a suggestion for new content, please see the Contacts section on a Project Site, or the Tool Contact on a tool site.

Request a New Ops Hub Site

To request that a new site be added, please use the Email link in the footer.

Submit a BP

Research first!

Please view the existing Best Practices using the BP List or visiting the most applicable Ops Hub site. For example, if you have a Best Practice about Atlas usage it would be helpful to ensure you are not submitting something already in progress.

View Best Practices on Ops Hub sites

Visit the applicable site, and click on the Best Practices section.

Below is a screenshot showing the Atlas site Best Practices section. Use the listing to view current Best Practices for a project or tool.

Submit a new BP

After clicking on Submit New on the BP Gateway and once you have read the Submission Guidelines, you will be directed to the New BP Submission Form. See below.

Best Practice Title - Keep this as short as possible for clarity.

Description - Provide all necessary details about your Best Practice. Do not use the first person, and do not make it overly technical. Tell us what the situation was prior to this Best Practice and why it was needed.

Category - Select the most appropriate category from the drop-down.

Submitter - Type your surname in the field and click Enter. Or use the address book icon to find your name.

Country of Submission - The country your office is located in.

Improvement Type - Please select most appropriate type.

Metrics - Provide metrics in a before/after method. This many units coded prior to the Best Practice, and now this many are possible after implementation of the BP. For example: 30 POIs/hr before BP, 75 POIs/hr after BP.

Status - Do not change this field. Make sure it stays as 'Submitted'

Date of Submission - This field will auto-populate with the current date.

Origin - Select your organization from the list.

Attach a File

Use the Attach File option to add any documents to your submission.

Save/Submit your Best Practice using the two options shown below

You will be notified by email of your submission. The notification will provide a link to the Best Practice in the listing for quick reference. You will receive another email when the submission status is set to Under Review.

View the BP List

The Best Practices List is a SharePoint list that all users have access to. There are a few tricks to viewing the entries that are outlined below.

1. Sort Columns - all column headings in bold are sortable.
2. Filter Columns - all column headings in bold are filterable.
• Select the drop-down next to any bold heading (hover over heading to see the drop-down).
• 
3. Search - use Search Box if you have specific info.