Navigation

Navigate to the Ops Hub home page (first link), the Operations Bridge (second link) or this Owner's Manual (third link).

This section is added by the Deployment Team. No editing necessary.

Project Overview

Only on Global Sites

The Deployment Team will add an Overview if one has been created by Instructional Design, or if one was supplied by the site owner.

To add a Project Overview, see Appendix - Add Overview.

Regional Site Selection

Only available on Global Sites

Users can select their applicable regional site.

Associated Tools & Projects

Site Owners can add links to associated tools or projects here. As an example, the Probe team has added a link to the Probe Data Tools. Ideally the links point to existing Operations Hub sites, or directly to tools if necessary.

Users can find links to Global Project sites here.

To add a hyperlink, see Appendix - Add a Hyperlink.

Project Information

Info available in this section will vary depending on Global or Regional (Regional shown below)

The Project Information section should contain useful info for end-users. The section comes pre-populated with the following sections, outlined below. Additional items can be added as Site Owners see fit.

Project Contacts section

The Project Contacts page is a table that should be maintained by Site Owners. All relevant RMC and GPO contacts should be updated here.

To edit a table, see Appendix - Table Editing

Best Practices section

This section will be maintained by the Deployment Team.

Innovative Ideas section

This section will be maintained by the Deployment Team.

As a Site Owner it is a requirement that the Service Level Agreement be adhered to.

Glossary

This is a link to the HERE Glossary. Added and edited by the Deployment Team.

Project Documents

Info available in this section will vary depending on Global or Regional (Regional shown below)

All Regional Project sites come with Document Libraries for each organization.

Add Documents to an existing library, see Appendix - Add Documents to Library

Add Documents on the Content Server, see Appendix - Link to a Document

Add an all new Document Library, see Appendix - Create new Document Library

Training & Support

Info available in this section will vary depending on Global or Regional (Regional shown below)

The Training & Support section can provide users with links to HERE University modules, if they exist. The section comes with a link to HERE University and a link to the applicable JIRA Doubt Log project.

Applicable Yammer groups can be linked to the site.

Site Owners and the Deployment Team should work together to ensure this section provides relevant training links.

The Instructional Design team can provide links directly to existing HERE University modules. Site Owners can work with the Deployment Team to get those links.

Project Tracking

This section is part of the old template, and is not being implemented on new sites.

If enabled on a site the Tracking & Issues section is set up as a starting point for Site Owners. We provide an Issues tracking list and a simple Calendar. Other options and suggestions could be as follow:

• Link to a Tableau Dashboard
• Backlogs
• KPI's
• Scope Tracking Sheets

Reach out to the Deployment Team for help with this section.

The Project News section provides a link to an Announcements list, with the option to subscribe via RSS to any new Announcements.

Project News

There may be different setups for News on Ops Hub sites.

Click this button to subscribe via RSS feeds to the Site Updates section.

Site owners will maintain the Site Updates list with postings about new updates made to the site, be it new documents, updated documents, or any other site enhancement.

Click on All Project News to see the latest news, or click the RSS icon to subscribe.

Or view the Project News listing on the Home pages of newer sites.

Navigation

See Project Site Guidelines - Navigation.

Tool Overview

See Project Site Guidelines - Project Overview for Overview maintenance.

Tool Info

The Tool section contains information that end users need to know in order to use the tool.

Tool Access

The tool access page should contain relevant information for how an end user can access the tool. Some bullet points are provided as guidance for Site Owners. Please remove these bullet points when ready.

To Edit the page follow the editing instructions in Appendix - Page Editing

Use Cases

Follow the guidelines provided on the Use Cases page to add relevant info for end users. To edit the page, see the Appendix above.

Best Practices

This section will be maintained by the Deployment Team.

Associated Tools

Add hyperlinks to any tools that end users need to use in conjunction with this tool, i.e. Asset Viewer is an associated tool with EGIS.

To add hyperlinks, see Appendix - Add a Hyperlink.

Please remove the guidance text when complete.

Tool Documents

All Tool Documents

This Document Library should be used for all relevant Tool documentation that an end user needs to operate the tool. This can include (but not be limited to) User Guides, Work Instructions, SOP's.

For help adding documents, or with Document Libraries, see the Projects Documents section.

Tool FAQ

The Tool FAQ list is set up with two columns: Question & Answer/Resolution. Click Add New Item to create a new entry.

As a Site Owner if you have an existing spreadsheet or document with existing FAQ's, you can add this to the All Tool Documents library and remove the hyperlink for the Tool FAQ.

Release Information

Use this library as a repository for Software Release Notes. This is a view built on the All Tool Documents library. By selecting Release Notes as the Doc Type when adding a new document, the item will appear in the Release Notes section.

If there are Release Notes on the Content Server, see Appendix - Link to a Document

Tool Support

Troubleshooting

Currently, the Troubleshooting list is the same as the Tool FAQ list. If as the Site Owner you determine that you do not need both, than you can remove one or the other. Simply remove the hyperlink from the table.

Feedback

This section will be removed from future tool sites. You may see a Yammer link here, or an email contact.

Tier 1 Support

This link is added and maintained by the Deployment Team. It guides end users to the applicable JIRA project for support.

Tool Enhancements

All tool sites come equipped with the Innovative Ideas portal for the particular tool.

This section will be maintained by the Deployment Team.

As a Site Owner it is a requirement that the Service Level Agreement be adhered to.

Tool Training

The training section can provide users with links to HERE University modules, if they exist. The section comes pre-built with a link to HERE University and a link to a Training Schedule if necessary.

Site Owners and the Deployment Team should work together to ensure this section provides fresh links, and updated content as needed.

The Instructional Design team can provide links directly to existing HERE University modules. Site Owners can work with the Deployment Team to get those links.

Tool News

See Project Site Guidelines - Project News for News section help.

Fix Stellent Links

See screenshots below for how to update Content Server hyperlinks on documents.

Edit the properties of a document by clicking the three dots (1), clicking the three dots again (2), and then Edit Properties (3).

Update the URL and description fields

OLD URL

NEW URL

Simultaneous Editing

With SharePoint 2013 co-authoring is possible on all Office documents. However, if you want to enable simultaneous editing in Excel, you will have to use the Web App version, and not open the document locally in the client application on your machine.

There are certain features that may not be supported in the Web version of excel, for example Sheet Protection. Data Validation may also not be available within the Web App.

Please read further for all differences between Web App Excel and the client application: Microsoft Support

Follow below guidelines to allow co-authoring in Excel tracking sheets on the Hub:

1. Use Internet Explorer, if possible.
2. Ensure you have at least Contribute Permissions on the site: check with Site Owner or with the Ops Hub Team.
3. Make sure to open the sheet in the Web App version. Click on the three dots next to the sheet name. Use the Full Screen feature to open the workbook in the browser.
4. Exit the document after editing, there is no saving in the Web App. It is done automatically.

Set Permissions

All members of a Site's Permission Group can add or remove users as needed.

Shown below is the process for an Ops Bridge site, the same process can be followed for a Tool or Project site.

Enter the Site Settings page.

Enter the Site Permissions options.

Select the Site Permission Group.

For Tool or Project sites, this is where users would select the appropriate group. Shown below is an Ops Bridge site group.

To add a user to this group which has Full Control of the site, select New.

To remove users from a group, check the box next to the name, and select Actions.

Page Editing

To edit a page, click the Settings icon next to the username, and select Edit page.

You can also use the toolbar on the right to access Edit, if it's available.

Or you can use the Page tab, and Edit.

If you don't see these options, please contact us: Ops Hub.

Once in edit mode, the Editing Ribbon will appear at the top of the page. The Ribbon opens on the Format Text tab. This is where you can add rich text.

Click the Insert tab to add hyperlinks, pictures, tables or to upload a file.

When edits are complete, click Save to save your edits. Or use the Save option in the upper right.

Other save option

Add Overview

Navigate to the Project/Tool Overview section. Click the Settings icon next to the username, and select Edit page

You are now editing a Page, not a webpart.

Click inside the empty page, and select the Insert tab.

Select the picture drop-down, and select From Computer

IMPORTANT STEP: make sure to select Site Assets in the Destination Library: section. Browse to select image, then click OK.

Once the picture is added, save the changes, with either option below.

Create a Yammer Group

Navigate to Yammer via the link in the Footer below.

Under your name, hover over Groups and select Create Group.

Now set up your Group with the appropriate fields. We suggest using 'Country Name' Ops Bridge for the Group name - Singapore Ops Bridge, for example. Members can be added now, but can also be added after the Group is created. Make the Group Public. Then click Create Group.

For additional help with Yammer, please see the Yammer User Guide on the HERE IT Yammer Group.

Add a Hyperlink

Click Site Actions > Edit Page

Click in a Page, in a Table, or in a Content Editor webpart wherever you want the link to appear.

Select the Insert tab.

Select the Link option and From Address.

Enter the Text to Display and the URL in the Address.

To add a hyperlink for a document library or list, or some other content located on the site navigate to the list or library and copy the address in the address bar of the browser.

Correct URL:

https://in.here.com/sites/OperationsHub/probe/Community%20Documents/Forms/AllItems.aspx

Incorrect URL:

https://in.here.com/sites/OperationsHub/probe/Community%20Documents/Forms/AllItems.aspx?PageView=Shared&InitialTabId=Ribbon.WebPartPage&VisibilityContext=WSSWebPartPage

To edit an existing link, put the cursor within the hyperlinked text. Select the Format option in the Link Tools tab.

Change the URL in the URL: box. You can also set the option to open the link in a new window.

Table Editing

To edit a Table, go into Edit Mode

Click within the Table to activate the Table Tools.

Use the Layout tab for common table editing options: inserting/removing columns or rows, merging cells, changing width or height of rows or columns. Use the Design tab to change the style of the table using the Styles presets, or to make the Header or Footer Row or the First Column bold.

To add a new row to the table, place the cursor in the appropriate row, and then select either Insert Above or Insert Below. Same goes for adding additional columns - use Insert Left or Insert Right

To save your edits, click Save in the Ribbon or in the upper right.

Add Documents to Library

Start within a Document Library, and select the new document option.

Browse to select the file. Click OK.

Complete all the required fields which are marked with an asterisk.

When ready, click Check In, to add the document to the library.

Link to a Document

Start within a Document Library and select the Files tab.

If you do not see the Files tab, click inside the document library somewhere, or select a check box next to a document to activate the Editing Ribbon. If this doesn't work, go into Editing Mode on the page.

Select the New Document dropdown, and select Link to a Document.

Add a Document Name and Document URL for the document. See below for adding a Content Server URL.

GETTING A CONTENT SERVER URL

Navigate to the Contents section of a document by clicking the Info button.

On the Contents screen - in the upper right - select Email and then Send By Email.

Then copy the Content Info URL into the Document URL section.

When the Name and URL are added, click OK. Fill in the remaining fields as shown below. Required fields are marked with asterisks.

The fields shown will vary depending on the document library used.

Click Save, or Check In, if the document is checked out to you, when done.

Create Document Library

Navigate to the Site Content link in the Settings drop-down. Or select it from the Shortcuts section on the left side of the site.

Select add an app

In the Your Apps window, select Document Library and enter a name for the Library. Click Create.

If you want to add columns to your Document Library, select Library Settings

Then select Create Column

For additional help with Advanced Library Settings, you can either contact us at The Deployment Team or you can visit HERE University for further training.